Six Sigma Software Quality Improvement

Complete with 23 case studies, this in–depth guide provides a roadmap for using Six Sigma to improve the quality of software/IT companies. Six Sigma Software Quality Improvement demonstrates how Six Sigma is applicable to the IT industry, with compelling success stories from today‘s leading IT companies, including Motorola, IBM, Xerox, Infosys, EMC, TCS, Convergys, Seagate, Cisco, and Thomson Reuters. The book offers a true roadmap for software quality improvement from those who have been in the trenches and have won the battles handily.
This practical guide illustrates how successful IT companies employ Six Sigma to improve their processes using DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) and identify and eliminate waste from their processes using Lean Six Sigma. The book also reveals how companies develop new, robust products using Design for Six Sigma (DFSS) concepts.
Six Sigma Software Quality Improvement

• Provides detailed insight into problems and opportunities that were addressed with the aid of Six Sigma in some of the largest, most successful IT companies
• Features 23 detailed success stories identifying the problem/opportunity, the specific Six Sigma statistical tools used, and the resulting return that was realized, so you can replicate the scenarios in your own work situations
• Written and contributed by leaders in the quality and software development fields
• Provides a global perspective with international companies and global authors

Comprehensive coverage:
Executive Overview of Six Sigma; DMAIC Methodology Primer;  Define – Measure – Analyze – Improve – Control (DMAIC) Case Studies (cycle time reduction, software defects reduction, help desk improvement, productivity improvement, test efficiency improvement, and more);  DMAIC Conclusions & Lessons Learned; DFSS/DMADV Methodology Primer; Design for Six Sigma/Define – Measure – Analyze –Design – Verify (DFSS/DMADV) Case Studies  (process redesign, new product design, test effectiveness improvement, system availability improvement, and more); DFSS/DMADV Conclusions & Lessons Learned;  Lean Six Sigma Primer;  Lean Six Sigma & Kaizen Case Studies  (documentation reduction, defect reduction, and more); Lean Six Sigma Conclusions & Lessons Learned; Detailed description of Six Sigma programs from leading companies

NOTE: In case of questions on this book or to contact any of the authors, please join the "Six Sigma Software Quality Improvement book Users Group" on LinkedIn.

About the Author:

Vic Nanda is a Certified ISO 9000 Lead Auditor, Certified Manager of Quality/Organization Excellence (CMQ/OE), Certified Quality Auditor (CQA), Certified Software Quality Engineer (CSQE), ITIL Foundations Certified, and Six Sigma Black Belt. He was awarded the Feigenbaum Medal by the American Society for Quality in 2006 for "displaying outstanding characteristics of leadership, professionalism, and potential in the field of quality and also whose work has been or will become of distinct benefit to mankind".
Jeffrey Robinson, Ph.D., is VP Technology, Co–Founder & Principal Consultant at Accelerated Quality Improvement, LLC (aqionline.com). He is a Master Black Belt and has worked in software development and computer integrated manufacturing for more than 20 years. Dr. Robinson is a CMM/CMMI assessor and Malcolm Baldrige Quality Assessor. He has been teaching graduate and undergraduate courses for more than 20 years, and he holds four software patents in manufacturing control theory.