Picture of Performance Management – A business process benchmarking approach

Performance Management – A business process benchmarking approach

Springer

December 1994

Hardcover, 412 pages

ISBN: 0412605600

The modern way to improve productivity is by a process– oriented approach. This involves focusing on performance in a company rather than on efficiency. This new way of thinking, commonly referred to as business process re–engineering, is clearly discussed in this book. The book aims to provide readers with a detailed overview of performance measurement and productivity improvement techniques and practice.

 

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