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Performance Gap Analysis

Maren Franklin

ASTD Press

February 2006

Paperback, 16 pages

ISBN: 1562864270

Business Analyst Training IIBA endorsed
On-Site and On-Line Training Courses for Business Analysts

How to Model, Analyze, and Improve Business Processes
Conducting a front–end analysis (FEA) will help determine performance or training solutions. This Infoline will show the important link between performing a comprehensive FEA and determining the most effective training or performance solution.

About the Author:

Maren Franklin is a performance consultant at Scottsdale Insurance Company. She has worked in training and development for 14 years, with an emphasis on performance improvement and instructional design. She holds a B.S. in Organizational Communications and a M.Ed. in Instructional Technology from Arizona State University

 

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