Picture of Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

Nancy Flynn

AMACOM

July 2004

Paperback, 224 pages

ISBN: 0814472532

Instant Messaging is a powerful business communications tool, but it can get companies into a big mess—quickly.



About the Author:

Nancy Flynn is founder and executive director of The ePolicy Institute and the author of E–Mail Rules, The E–Policy Handbook, and several other books. She has been featured in US News & World Report, Fortune, The New York Times, The Wall Street Journal, and on CNBC and National Public Radio. She lives in Columbus, Ohio.

 

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