Business Analysis for Information Technology
Books and Selected Products
AMACOM
July 2004
Paperback, 224 pages
ISBN: 0814472532

Instant Messaging is a powerful business communications tool, but it can get companies into a big mess—quickly.
Nancy Flynn is founder and executive director of The ePolicy Institute and the author of E–Mail Rules, The E–Policy Handbook, and several other books. She has been featured in US News & World Report, Fortune, The New York Times, The Wall Street Journal, and on CNBC and National Public Radio. She lives in Columbus, Ohio.