Flowcharting for Quality Improvement

In today‘s fast–paced, competitive world, continuous improvement is a must. Work processes are often in need of updating because of changes in technology or market demands. Flow charts provide a complete view of a process and aid in development of improvement opportunities. With Flowcharting for Quality Improvement, the skill of flowcharting can be acquired in a very short time. Flowcharting is presented in easy to understand non–technical language and the self–teaching exercises provide insight into practical uses and application to business processes.

About the Author:

After several years teaching chemistry in high school and community college, Ms. Bruce entered the field of nuclear quality assurance where she has nearly 30 years of experience. Her management positions include Manager of Procurement Quality, Manager of Quality Assurance Audits and Administration, Director of Safety and Quality Programs, and Quality Assurance Director. Working environments included nuclear plant construction, nuclear plant operation, research laboratory, environmental analytical laboratory, engineering, and waste management. She is an excellent mentor and trainer.