Customer–Effective Web Sites

Addresses every component of e–commerce success: content, navigation, applications, information architecture, visual design, technology, and more. Presents 17 rules that every site must follow to attract profitable customers. Softcover. DLC: Web sites––Design.

From the back cover:

What your e–commerce customers really want–and how to give it to them! Tomorrow‘s e–commerce winners will be the sites that help customers accomplish their goals better, faster, and more easily. Now, top Web consultant Jodie Dalgleish shows you exactly how to build sites like that–every step of the way. Drawing upon two years of exclusive research on Web customers, Dalgleish addresses every component of e–commerce success: content, navigation, applications, information architecture, visual design, technology, and more. Customer–Effective Web Sites presents 17 rock–solid rules every site must follow to attract profitable customers–and keep them. Discover how to:

Define your customers‘ true needs and requirements

Manage Web development for maximum speed, value, and effectiveness

Fix problems that are alienating your customers right now

Integrate your site with "bricks–and–mortar" resources

Plan for "next generation" opportunities your competitors haven‘t recognized

Whether you‘re a dot.com executive, marketer, Web developer, or consultant, you‘re under the gun to deliver e–commerce results––now. Get the book that comes straight from the e–commerce battlefield, combining new, customer–centered insight with Web management techniques that work: Customer–Effective Web Sites, by Jodie Dalgleish.

About the Author:

JODIE DALGLEISH is Director of Consulting for the Gartner Group in California. She has worked closely with Web development and design teams across all facets of site development, from conception through implementation. She currently consults on a wide range of e–business issues.