Business Process Management, Second Edition: Practical Guidelines to Successful Implementations

By
John Jeston, manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.
John Jeston, manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.
Johan Nelis, Founding member and Vice Chairman of the Dutch Business Process Management Forum; Coordinator for the United Nations Industrial Development Organization; Business Process Management Consultant.
Johan Nelis, Founding member and Vice Chairman of the Dutch Business Process Management Forum; Coordinator for the United Nations Industrial Development Organization; Business Process Management Consultant.

Description
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy–to–use, easy–to–read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process–centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.

Audience:
Business Process Managers and Analysts, Project Managers, Operations Managers, Chief Information Officers, Chief Technical OfficersSupplementary text, post graduate level, for business courses (not IT courses) on process management, MBA, Management of Information Systems, Project Management



About the Author:

John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re–engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings.

Johan Nelis has international experience as a hands–on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.