Business Process Benchmarking (The Asqc Total Quality Management)

Robert C. Camp‘s best–selling book, Benchmarking, served as the premier resource on measuring corporate performance. Now, his newest title, Business Process Benchmarking, provides the most up–to–date information to show readers how to conduct successful benchmarking projects. Readers will discover how to: use Camp‘s renowned 10–step benchmarking process to achieve peak performance; analyze the performance gap and ensure that every employee contributes toward enhanced corporate performance; train employees to use benchmarking tools to maximize the company‘s results.

About the Author:

Robert C. Camp is manager, benchmarking competency, quality office, for Xerox Corporation‘s U.S. customer operations. The most widely recognized authority on benchmarking, Camp helped establish the International Benchmarking Clearinghouse, and served on the Executive Committee of the Council of Logistics Management.