Business Process Analysis
Geoffrey Darnton, Moksha Darnton
Intl Thomson Business Pr
June 1997
Hardcover, 311 pages
ISBN: 1861520395
This is a pathbreaking book primarily in its successful attempt to operationalize and provide empirical foundations for procedures for radical change previously developed only intuitively. The book is supported by prominent academics and practitioners in the field, including Jim Short (LBS), Raul Espejo, Dan Teichroew (Michigan), and others. It should become the standard reference for managers and consultants in BPR.