Business Analysis for Information Technology
Books and Selected Products
Giga Information Group, Inc.
December 2000
Digital, pages
ISBN: B00005MFAI

Read this Planning Assumption to learn the specifics about the knowledge cycle for best practices:Strategy – Incorporate best practices into the corporate strategic planning so knowledge components are identified that reflect organizational goalsAuthoring and Publishing – Create expertise or competency systems that allow people to find the sources of knowledgeDiscovering – Develop a knowledge exchanges where people can post ideas that others might be interested in – and if an idea pays off, offer a rewardLearning – Foster site visits, tours and internal conferences that not only bring best practices to light, but also connect people who may want to apply themImproving – Incorporate best practices into the business, embedded into products or processes so they are not extra steps, but the way in which work is accomplishedSustaining – Reward top–performers and encourage them, through incentives, to share their practices – but avoid rewarding individuals in favor or teams.