Foreword
D. K. Holtshouse
Part
I. Introduction
1. Introduction
U. M. Borghoff
R. Pareschi
1.1 Why Knowledge?
1.2 Structure and Content of the Book
1.2.1 The Knowledge Life-Cycle and the
Knowledge Management Architecture
1.2.2 The Flow of Knowledge
1.2.3 Knowledge Cartography: Knowledge
Navigation, Mapping, and Simulation
1.2.4 Communities of Knowledge Workers
1.2.5 Knowledge Repositories and
Libraries
Part
II. The Flow of Knowledge
2. The Lessons Learned Cycle
G. v. Heijst
R. v. der Spek E. Kruizinga
2.1 Introduction
2.2 Corporate Memories
2.3 Lessons Learned Processes
2.3.1 Individual Learning
2.3.2 Learning Through Communication
2.3.3 Developing a Knowledge Repository
2.3.4 Dependencies Between the Learning Processes
2.3.5 Summary
2.4 Examples of Corporate Memories
2.4.1 The Knowledge Attic
2.4.2 The Knowledge Sponge
2.4.3 The Knowledge Publisher
2.4.4 The Knowledge Pump
2.5 Structuring Corporate Memories
2.5.1 Elements of the Corporate Memory
2.5.2 Indexing the Corporate Memory
2.5.3 Attributes of Knowledge Items
2.5.4 Knowledge Profiles of Employees
2.6 Discussion and Future Work
3. Knowledge Pump: Supporting the Flow and Use of Knowledge
N. Glance
D. Arregui
M. Dardenne
3.1 Introduction
3.2 Related Work
3.2.1 Document Management and Digital
Libraries
3.2.2 Information Filtering
3.3 Design Objectives and Requirements
3.3.1 Designing for the User
3.3.2 Designing for the Community
3.3.3 Designing for the Organization
3.4 Implementation
3.4.1 Functionality: Document Management and Recommendation
3.4.2 Technical Aspects:
Community-Centered Collaborative Filtering
3.4.3 Architecture: A Client-Server System
3.5 Summary and Outlook
Part III. Knowledge Cartography
4. Negotiating the Construction of
Organisational Memories
S. Buckingham Shum
4.1 Introduction and Definitions
4.2 Characterising Knowledge Work
4.2.1 A Study of Knowledge Workers
4.2.2 Wicked Problems
4.3 Negotiation, Argumentation and Knowledge Work
4.4 Visualising Argumentation
4.5 Collaborative Hypermedia Infrastructure
4.6 What Kinds of Knowledge are Captured?
4.7 Argumentation in Use
4.8 Hands-on Practicalities
4.8.1 The Cognitive Costs and Benefits
4.8.2 Modes of Groupwork
4.8.3 Organisational Culture
4.8.4 Negotiating the "Context Paradox"
4.9 "Knowledge (Management) is Power":
Ethical and Representational Issues
4.9.1 The Politics of Formalisation
4.9.2 "Participatory KM" Based on Stable, Sanctioned Knowledge
4.10 Conclusion
5. A Technology for Supporting Knowledge Work: The Rep Tool
B. Jordan
R. Goldman
A. Eichler
5.1 Introduction
5.2 Views provided by the RepTool
5.3 Technical Details
5.3.1 The RepTool Database
5.3.2 Graphic Views and Maps
5.3.3 Connection between the Database and Graphical Representations
5.3.4 System Requirements
5.4 Working with the RepTool
5.4.1 Supporting Teams in a
Client-Focused Campaign
5.4.2 Supporting Operational Work
5.5 Using the RepTool
5.6 RepToolian Visions: The RepTool in the World
5.6.1 Views of Knowledge and Knowledge
Management
5.6.2 RepToolian Data Collection: Systematic and Relevant
5.6.3 RepToolian Conversations
5.6.4 Support for Participatory
Knowledge Management
Part IV. Communities of Knowledge Workers
6. An Environment for Cooperative Knowledge Processing
W. Prinz
A. Syri
6.1 Introduction
6.2 Application Scenario
6.3 Requirements
6.4 POLITeam Solutions and Experiences
6.4.1 Circulation Folders
6.4.2 Shared Workspaces
6.4.3 Integrated Use of Both Cooperation Tools
6.5 Summary
7. Ariadne: Supporting Coordination Through a Flexible Use
of Knowledge Processes
C. Simone
M. Divitini
7.1 Introduction
7.2 Ariadne: A Description of the Framework
7.2.1 The Notion of Coordination
Mechanism
7.2.2 The Categories of Articulation Work
7.2.3 The Ariadne Environment
7.2.4 The Role of Communication Features
7.3 Ariadne at Work: A Working Example
7.3.1 The Scenario
7.3.2 Constructing Computational
Coordination Mechanisms
7.3.3 Using a Computational Coordination
Mechanism
7.4 Modifying a Computational Coordination
Mechanism
7.5 ABACO: An Agent Based Implementation of Ariadne
7.5.1 The Multi-Layer Structure of ABACO
7.5.2 The Interoperability Language
7.6 Conclusions
Part V. Knowledge Repositories and Libraries
8. From Natural Language Documents to Sharable Product Knowledge:
A Knowledge Engineering Approach
D. Rosner B. Grote
K. Hartman
B. Hofling
8.1 Introduction
8.2 Knowledge Acquisition from Natural
Language Documents
8.2.1 Approaches to Knowledge Acquisition
8.2.2 Content of Documents
8.2.3 Macrostructure
8.2.4 Discourse Structure
8.2.5 Linguistic Realization
8.3 Knowledge Representation
8.3.1 Requirements Analysis and
Representation Decisions
8.3.2 Knowledge Formalization
8.4 Expressing the Knowledge: The TechDoc Generator
8.4.1 System Architecture
8.4.2 Linguistic Resources
8.4.3 Example
8.5 Knowledge Management
8.5.1 Benefits
8.5.2 Costs and Possible Optimization
8.5.3 A Practical Solution: The Authoring Tool
8.6 Discussion
8.7 Summary and Future Work
9. Corporate Memories for Knowledge Management in Industrial
Practice: Prospects and Challenges
O. Kuhn
A. Abecker
9.1 Introduction
9.2 Knowledge Management and Corporate
Memories
9.2.1 Current Knowledge Management
Deficits
9.2.2 Computer Support for Knowledge
Management
9.2.3 Towards the Realization of a
Corporate Memory
9.3 Three Case Studies
9.3.1 Study 1: Crankshaft Design
9.3.2 Study 2: Quality Assurance for
Vehicle Components
9.3.3 Study 3: Bid Preparation for Oil Production Systems
9.4 Lessons Learned from the Case Studies
9.4.1 Crucial Corporate Memory Requirements
9.4.2 Corporate Memory versus Expert System
9.4.3 Core Functionalities of an
Organizational Memory
9.4.4 Corporate Memory Architecture
9.4.5 How to Develop a Corporate Memory
9.5 Future Work
9.6 Summary
References
Contributors
List of Figures
List of Tables
Index
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