The Inmates Are Running the Asylum : Why High Tech Products Drive Us Crazy and How To Restore The Sanity |
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| Alan Cooper (Preface), Paul Saffo |
| April 1999, Sams, Hardcover, 261 pages, ISBN 0672316498
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| The Inmates are Running the Asylum argues that, despite appearances,
business executives are simply not the ones in control of the high-tech
industry. They have inadvertently put programmers and engineers in
charge, leading to products and processes that waste huge amounts
of money, squander customer loyalty, and erode competitive advantage.
Cooper offers a provocative, insightful and entertaining explanation
of how talented people continuously design bad software-based products.
More importantly, he uses his own work with companies big and small
to show how to harness those talents to create products that will
both thrill their users and grow the bottom line. |
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Amazon.com
In this book about the darker side of technology's impact on our lives, Alan Cooper begins by explaining that unlike other devices throughout history, computers have a "meta function:" an unwanted, unforeseen option that users may accidentally invoke with what they thought was a normal keystroke. Cooper details many of these meta functions to explain his central thesis: programmers need to seriously reevaluate the many user-hostile concepts deeply embedded within the software development process. Rather than provide users with a straightforward set of options, programmers often pile on the bells and whistles and ignore or deprioritize lingering bugs. For the average user, increased functionality is a great burden, adding to the recurrent chorus that plays, "computers are hard, mysterious, unwieldy things." (An average user, Cooper asserts, who doesn't think that way or who has memorized all the esoteric commands and now lords it over others, has simply been desensitized by too many years of badly designed software.) Cooper's writing style is often overblown, with a pantheon of cutesy terminology (i.e., "dancing bearware") and insider back-patting. (When presenting software to Bill Gates, he reports that Gates replied: "How did you do that?" to which he writes, "I love stumping Bill!") More seriously, he is also unable to see beyond software development's importance--a sin he accuses programmers of throughout the book. Even with that in mind, the central questions Cooper asks are too important to ignore: Are we making users happier? Are we improving the process by which they get work done? Are we making their work hours more effective? Cooper looks to programmers, business managers, and what he calls "interaction designers" to question current assumptions and mindsets. Plainly, he asserts that the goal of computer usage should be "not to make anyone feel stupid." Our distance from that goal reinforces the need to rethink entrenched priorities in software planning. --Jennifer Buckendorff
Booknews, Inc.
Armed with solutions to the dilemma of how dependent every
one of us is becoming on electronic products, the author argues
that, despite appearances, business executives are simply not in
control of the high-tech industry. He explains how talented people
continuously design bad technology-based products and uses his own
work to show businesses of all sizes how to harness talent to create
products that will both thrill users and grow the bottom line. |
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