The Basics of Process Mapping |
|
|
|
| Robert Damelio |
| July 1996, Productivity Inc., Paperback, 77 pages, ISBN 0527763160
|
|
|
|
 |
|
| Process
mapping gives you an accurate picture of work flow and customer-supplier
relationships, which in turn helps you make the right improvements.
The Basics of Process Mapping introduces process mapping and
shows you how to use it in your organization.
Two
levels of process mapping are detailed:
Relationship
mapping, which gives a "macro," aerial view of work relationships
and the flow of work, and highlights customer-supplier interactions.
Cross-functional process mapping, which gives a closer view of
work as it is really performed, across functions, showing where
specific process steps fall.
The
book contains a case study of both levels of process mapping and
guidelines for when to use each type. It also explains the relationship
of process mapping to flowcharting.
This
book is great to use as a hands-on team resource, a training supplement,
and a reference. |
Introduction
1.
WHY MAP A PROCESS
2.
FLOWCHARTING
Flowcharting Symbols
How to Create a Flowchart
A Flowchart Example
3.
PROCESS MAPPING
Collecting the Information Needed to Create a Process Map
Tips for Creating Process Maps
Process Mapping Pitfalls
Selecting a Process to Map
4.
RELATIONSHIP MAPS
How to Create a Relationship Map
Relationship Map Interview
Interpreting Relationship Maps
Interpreting the Map of Phil's Garage
5.
CROSS-FUNCTIONAL PROCESS MAPS
How to Create a Cross-Functional Process Map
Cross-Functional Process Map Interview
Interpreting Cross-Functional Process Maps
Interpreting the Map of the Muffler Replacement Process
6.
ANALYZING A PROCESS
Further Reading.
|
|
| Robert Damelio is president of The Bottom Line Group, offering
consulting and training on process improvement, benchmarking, measurement,
and related practices. He is the former president of the Texas chapter
of the NSPI and a member of ASQC and ASTD. |
|
