Introduction. Abridged introduction to the first edition. PART 1. 1. Preparing the ground. 2. The role of the facilitator. 3. A framework for facilitation. 4. Facilitating yourself. 5. Facilitating another. 6. Facilitating a group. 7. Making interventions. 8. Shifting levels. 9. Dialogue and storytelling. 10. Getting to consensus. 11. Addressing conflict. PART 2. 1. Facilitation and the client. 2. Cooperative processes in organisations. 3. Facilitator ethics. 4. A sustainable society. 5. Facilitation and therapeutic groupwork. 6. Facilitation online. 7. Mapping the field of facilitation. PART 3. 1. Facilitator education. 2. Training programme. 3. Processes. 4. Design frameworks. 5. Other resources. Appendices. A. Earthsong Eco-Neighbourhood Body Corporate Rules. B. Hand signs. Notes. Bibliography. Index.
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